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Tracking Happiness Diary – Frequently Asked Questions


If you’re running into any issues, please check these frequently asked questions for support.

If you encounter an issue that’s not covered on this page, please contact us at [email protected]. We will make sure to answer your question as soon as possible, and to include it on this page!

How does the Tracking Happiness Diary Work?

The Tracking Happiness Diary is a digital diary that is operated in the cloud and requires only your email address to function.

As soon as you sign up, the Tracking Happiness Diary creates your personal database and dashboard. You will receive a custom link to a form that allows you to safely write in your diary whenever you want.

You don’t need to install anything, as the entire ecosystem of the app runs in the cloud and is loaded through a browser.

This article explains how it works in more detail.

What personal data is stored?

Your Tracking Happiness Diary functions based on your email address.

Your email address is all that is required to take full advantage of the diary. We will never ask you for any more personal data.

The data you enter in your diary is stored in a personal database.

Where is your data stored?

All user data and diary data is stored in multiple databases in the cloud.

More specifically, the Tracking Happiness Diary stores all its data on Google Drive’s ecosystem.

Who can access your data?

Your privacy is very important to us. To this end, we will never share or sell your personal information. Period.

Generally, there are 2 ways an app can store your personal data:

  1. On central servers, managed by the app developers.
  2. On the device on which the app is installed.

The Tracking Happiness Diary uses method 1. The data that you provide and we collect is stored on central servers that are managed by the app developers (us). 

This ensures the security of your data, as multiple backup systems are in place and third-parties don’t get access to your data. However, we (the developers) do get access to your data. This enables us to troubleshoot and update our databases whenever an update of the app requires it. This would not be possible when using method 2.

In addition, method 2 comes with the risk of losing your entire personal database when your device is lost, gets stolen, or breaks down.

Will we ever use this access in any harmful way? Absolutely not. We will never snoop through your personal data, unless absolutely necessary and after you – the user – give us your consent.

For more information, read our Privacy Policy here.

Can I cancel my trial anytime?

Yes.

As long as you’re within the 28-day window of your free trial, you can cancel anytime without ever having your credit card charged.

Canceling your trial is easy, and explained in detail in this article.

Can I add multiple diary entries per day?

Yes. There’s no limit to how often you can add to your diary.

In fact, even Robert Shields (the diarist) would be perfectly fine with using the Tracking Happiness Diary.

Can I add custom factors in my diary?

Yes.

In fact, you should absolutely use custom factors in your diary, as that’s how you can learn the most about yourself.

There’s no limit to how many custom factors you can add. As long as you don’t add more than 10 positive or negative factors to a single diary entry.

Can I import data from another diary?

Yes. We have a guide that explains how you can import data to your new Tracking Happiness Diary.

Can I export all my data at once?

Yes.

You can always access your data and make a copy of it. Every email you receive from the Tracking Happiness Diary contains a link to your personal spreadsheet in the footer.

THD access your data here link footer

This link will direct you to your personal database.

This database is inside a Google Spreadsheet file, so you may need to sign in to your account in order to access it.

Once you’ve accessed your spreadsheet, you can create a copy of the tab “Data Table” and save it. This tab contains all the info that you’ve entered and imported in your diary.

Alternatively, you can just sit back and relax, as the Tracking Happiness Diary sends you a copy of this data every week to your email address!

How can I add a daily reminder for my diary?

This article explains how, in 3 easy steps with pictures to guide you through it.

What happens to my data when I cancel my subscription or let it expire?

When your subscription is canceled, you can continue to use your diary until the end of your subscription period.

By then, you will receive a complete back-up of your data to your email address.

1 day later, your account – and all the files connected to it – will be permanently deleted from the storage.

Alternatively, if your account expires, we will first warn you about the upcoming expiration via email.

If your account is not fixed, we will wait 3 full days. After these days, your account – and all the files connected to it – will be permanently deleted from the storage. You will receive a complete back-up of your data to your email address.

You can use the final back-up of your data to continue where you left your diary by using our import data feature.

How can I access the customer portal?

This guide explains how to access the customer portal.

How can I update my customer settings?

This guide explains how to update your customer settings inside the customer portal. This includes updating your payment details or switching between the different payment plans.

If you encounter an issue that’s not covered on this page, please contact us at [email protected]. We will make sure to answer your question as soon as possible, and to include it on this page!